Garage Door Repair, Installation, & Replacement by Sears

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Garage Door Repair, Installation, & Replacement
42,890 4.7

Garage Door Repair, Installation & Replacement Reviews
42,890 ratings

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May 09, 2016 5
Melvin was on time, courteous, good in explaining my options, quick and efficient in performing the work, and organized in his use of materials and equipment. Thank you!
May 09, 2016 5
Favio Nagata, your Garage Door Specialist was very helpful and courteous during the entire process. He was professional and well versed on our garage door problem. He went right to work and fixed the problems after performing a 20 point inspection which he explained in detail. Favio is a plus to your staff and did a fantastic job. I can recommend him to anyone. Thanks
May 09, 2016 5
Technician was prompt, reliable, knowledgeable, and courteous. He not only solved the problem but explained in detail what the cause was, and how to prevent and/or adjust future similar issues. He is a True Professional.
May 09, 2016 5
An excellent experience, through and through.
May 09, 2016 5
He was very clear when explaining every thing he was doing. There were additional items addressed that of course cost more, but he clearly explained it before proceeding. He has excellent customer service skills.
May 09, 2016 5
Rich was awesome! Fast, friendly and knowledgeable. Couldn't have asked for better. Thank you!
May 09, 2016 5
Mike the technician was very personable and took the time to make sure that I understood what was needed and my options.
May 09, 2016 5
Customer service provided by sales people was exceptional. I dealt with Shelley at Phoenix Arizona office, and she was amazing!
May 09, 2016 5
Technician was very knowledgeable and quick in fixing the problem. Great at explaining the issue and giving ideas on how to prevent in the future.
May 09, 2016 4
Online ad said 30 to40+dlls average call,when is 60$ service call and over charge 150$ for a 25$ part.that's a rip off all day. Bad business at BBB.
May 09, 2016 4
The job was completed on time and at the amount quoted. I did not appreciate the ad on's quoted in order to obtain more $$. I refuseed and the job was done to my satisfaction.
May 09, 2016 2.8
We purchased three garage door openers. One of the three was not properly programmed to open both of our doors. Sears has not returned my phone call request for a tech to come out and reset this remote.
May 09, 2016 2
a part was damaged from factory and needs to be repkaced. I explained I bought item at store. he said to call customer service. he should have provided me a # to call customer service. because 3 days later I still don't know where to call. then he dropped some old screws on floor. tells me to sweep them when he should have picked them himself leaving the work area clean like I has it. he should have at that moment called in for me the part that was damaged.
April 22, 2016 5
Give a pay raise to the technician. He is excellent.
April 22, 2016 5
Orlando and Butch did a great job - very pleased. The garage doors look awesome and work great.
April 22, 2016 5
Installation has not been done yet
April 22, 2016 5
Ryan is excellent!!! He is courteous and very knowledgable. He is s true pleasure. I want him for future calls.
April 22, 2016 5
It was a pleasure to do business with Arizona Garage Door and Repair. They provided a timely, quality solution to meet our needs at a competitive cost. Ryan, the technician did a good job. We will be sure to look for other Sears solutions as the need arises. Thank You!
April 22, 2016 5
The person who took my call was very good and she was professional. Dan is very good at what he does. Very satisfied with overall service.
April 22, 2016 5
I think the service by the Technician Peter was perfect!
April 22, 2016 5
Thanks for being on time and very professional!
April 22, 2016 5
Our technician was fantastic. Professional and informative. Great guy.
April 22, 2016 4.8
Good job by Tech. 😀
April 22, 2016 4.3
The person that gave us the estimate (Eric) needs additional training with garage doors. He was nice enough but he did not have the knowledge to do this. In turn, Mr. Martel had to deal with his estimate and what it would actually take to fix the door. Eventually, it was worked out and the door was serviced satisfactorily. Mr. Martel and Mr. Jackson, his helper, were very professional
April 22, 2016 4
He arrived early but did not call first. While early is good I would have appreciated a call.
April 22, 2016 3.5
The garage door sounds like it is trying to open. This is especially unnerving and unsettling when I am at home alone, especially during the middle of the night because I'm not sure if someone is tampering with it or trying to break in. This is a recurring problem that ANY of the technicians that have been sent out are unable to resolve. I was told it was the type of equipment that was causing interference due to the frequency. I changed out the old equipment to Sears model and I'm still having the same problem with the exception that the garage door is not actually opening up...it just sounds like it.
April 08, 2016 5
Ryan was very informative and helpful! I can't tell you enough times what a great job he did. Very friendly and obviously has customer service top on his mind. Thank you!
April 08, 2016 5
Brandon was friendly and courtesy. I didn't feel like he tried to upsell me on products i didnt need like other companies. He was quick and did good work. You also had the best price. I will call Sears first for future needs!
April 08, 2016 5
Guy was great and explained everything
April 08, 2016 5
quite a excellent experience. We love the door and opener.
April 08, 2016 5
The technician w/o any doubt was well informed about all procedures. We only wish he was your all around tec, so we could request his service for all home needs. Very courteous, friendly, and even cheerful. Great service, keep up the good work.
April 08, 2016 5
Quick response to getting appointment that met my timeframe.
April 08, 2016 5
Chuck the technician was excellent and professional. Did great work and explained everything. Great service.
April 08, 2016 5
Mr Pepe Bravo was the most fantastic technical person I have ever met, he was very professional, he knew what he was doing, very friendly. I am very satisfied with his job. Carlos Deupi
April 08, 2016 5
On time, great attitude, fixed in 30 minutes
April 08, 2016 5
Very knowledgeable and easy to talk with. Has a sense of humor. Appreciated him checking wiring continuity.
April 08, 2016 5
Mike was very knowledgeable, helpful and polite. I would recommend him to others. Thank you.
April 08, 2016 5
richard did an outstanding job. he knows his business and told me what he was going to do and explained everything after the job was done. first class!
April 08, 2016 4.5
Not on time meet expectations.
April 08, 2016 3.3
Door makes a metallic clinking noise at the bottom on the left side when door is raised
April 08, 2016 3
Sears should service their own equipment with their technicians instead of contacting through other agencies. This has been the worse experience ever!
April 08, 2016 1
Outstanding work. Timely and professional.
April 08, 2016 1
I have been waiting for over 5 days to hear back from some one about follow up work to complete this job!!! PLEASE FIND OUT WHATS GOING ON AND CALL ME!!!
March 21, 2016 5
Very efficient
March 21, 2016 5
Gary was very polite and explained to me how everything should be working and performed the work he needed to do quickly. Thanks
March 21, 2016 5
I recommend Conrad to any one no matter what work they needed done to their garage. I think I made a friend . Thank you !! Betty shipman
March 21, 2016 5
Armando Mondragon is one of the best technicians in any trade that I have had the pleasure of working with. He is an truly outstanding employee and the paragon of professionalism. He should be recognized for his outstanding attention to detail and his ability to troubleshoot problems that may occur
March 21, 2016 5
Ricky was very professional and courteous showed up early and completed the work very quickly
March 21, 2016 5
they installed the next day awesome
March 21, 2016 5
Wow! What GREAT customer service. The company was able to come out earlier than what they promised and did a fantastic job fixing the problem. 100% satisfied with their professional job. Thank you Sears! I will spread the word to all my co-workers and friends and family just how good this company treated us.
March 21, 2016 5
They were very thorough in explaining the problem and their solution. They were pleasant and personable. We were very pleased with the service.
March 21, 2016 5
I am a satisfied customer.
March 21, 2016 5
The Service person was prompt! professional and very helpful
March 21, 2016 2.5
So far have not been impressed by the service guy who came out to my house sort of ass when I asked some questions he was short about it and told me call the office manager. When I called the office manager she seemed confused what I wanted. What? I want a garage door ordered and installed. what else would I be calling..
March 07, 2016 5
John was very professional and helpful. He was here on time and did a great job with the installation.
March 07, 2016 5
The technician Pablo was extremely profession, found the issue quickly and fixed it in a timely manner. If I were still in business, I'd hire Pablo to work for me.
March 07, 2016 5
Rafael Chavez was excellent and very knowledgeable in his craft! Very happy and pleased with his service! I would highly recommend him to all my friends and family.
March 07, 2016 5
He called to give me an ETA, arrived on time, was extremely polite and courteous, and explained the entire process. Excellent service person.
March 07, 2016 5
Mike, the serviceman, and April, the telephone representative, were incredible. You have two very excellent employees. I was highly impressed with both of them. Please put this note in their personnel files! And, by the way, I left all of the buttons marked "5" on purpose.
March 07, 2016 5
The technician was very professional, friendly, knowledgable. I would ask for him again.
March 07, 2016 5
Our service techs, Daniel and his partner, were a pleasure! They were on time, polite, and explained everything in a way I could understand. They even programmed my vehicle and the keypad before leaving. I was impressed. :-)
March 07, 2016 5
Outstanding work provided by a very friendly technician. Would certainly recommend. Thanks.
March 07, 2016 5
Sears Technicians worked very hard and were professional & patient. John was very helpful and easy to talk to. Thanks Matt for going above & beyond.
March 07, 2016 5
Chad was very knowledgeable and helpful.
March 07, 2016 5
David was are service technician and he was amazing. He was very knowledgable and courteous and informable. If I need any future assistance I will be more than happy to call Sears again and ask for David.
March 07, 2016 4.8
I did not get a call a day before nor did a call on the day of the installation to let me know he is on his way.
March 07, 2016 4.8
Service technician was knowledgeable and efficient in repairing my garage door.
March 07, 2016 4.8
Mike was very friendly and professional. He was quick and transparent about the work he was doing. I was very happy with the work done. I used Angie's list previously but I preferred the service I received from Sears hands down.
March 07, 2016 4.8
Disappointed that service was unable to be performed on day scheduled, because previous appointment ran late. But, everyone was polite, and did appreciate calls to inform me of the issue. I understand that these things happen, but since it was a Friday, that meant another weekend without a working garage door opener. Technicians were knowledgeable and did a great job, and very helpful, neat, and polite.
March 07, 2016 3.8
We didn't have any service done, was just an estimate for the cost of replacing our garage door.
February 20, 2016 5
Robert was ahead of schedule, very friendly, and got the job done quickly. Very good experience. Thank you!
February 20, 2016 5
The guy did a great job. Thanks
February 20, 2016 5
Uri was a very polite,professional and knowledgable technician.
February 20, 2016 4.3
Test old parts & system prior to expensive replacement. Also, consider reducing labor charge
February 20, 2016 2.5
Another serviceman returned 4 days later to fix the problems caused by the first serviceman. Both servicemen were pleasant but the second serviceman was far more knowledgeable than the first one.
February 06, 2016 5
Ricky is the absolute best. He was friendly, courteous, efficient, did everything required. Great representative of Sears. The BEST!!!!
February 06, 2016 5
they were very professional.
February 06, 2016 5
Chad was fantastic! He was kind, efficient and he didn't make me feel bad for our bad DIY installation job!
February 06, 2016 5
The young man David was very professional. I explained my problem to David and he knew exactly what needed to be done to fix my garage door. If I ever have an issue again I would request David thank you Sears for sending me such a knowledgeable individual. Ms. Tonya Jones
January 19, 2016 5
I appreciate being called the day before & 30 minutes before arrival
January 19, 2016 5
The technician was very polite and professional. He cleaned up the work area nicely. He explained the work he had competed. Very satisfied with the service Sears provided.
January 19, 2016 5
The sears repairman did a wonderful job
January 19, 2016 5
Technician was on time and very helpful.
January 19, 2016 5
Every thing was just fine with this order.
January 19, 2016 5
The technicians were very knowledgeable, polite and friendly.
January 19, 2016 5
Appreciate the technician taking the time to answer any questions I had and explaining how to operate the equipment installed.
January 19, 2016 5
Ryan and Matt were excellent representatives of Sears.
January 19, 2016 4.8
The service was a very pleasant experience. A very knowledgeable tech. Thank you
January 19, 2016 4
The price was extremely high for the job.
January 19, 2016 3.8
Prices too high
January 05, 2016 5
Great job and fast. Marcos has serviced out door last time and it's nice to know Sears has such Capable employees.
January 05, 2016 5
Excellent customer service and trained prompt professionals.
January 05, 2016 5
We were very pleased with the efficient, professional service provided to us. Our technician was awesome. The scheduler was also very nice and helpful. Praise to both of them. They represent Sears well.
January 05, 2016 5
The service technician (Mike) was very knowledgeable, polite, personable, professional, diligent, through, & competent. If I need service on my garage door again I would request Michael K. again if that would be possible.
January 05, 2016 5
The service tech was very knowledgeable, and did a very good timely job.
January 05, 2016 5
Marcos Martel was very courteous and professional.
January 05, 2016 5
He was great!
January 05, 2016 5
He did a great job.
January 05, 2016 5
My technicians was great, he was prompt, professional and very knowledgeable. I am glad I called Sear's and got Justin. Great tech!!
January 05, 2016 5
Arrived promptly. Professional workmanship. Works great!

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Sears Garage Door Customers Say...

Service was quick and efficient!!! Great Job!!
Emily M.
Techs were friendly and efficient. I would recommend Sears again.
Alfred J.

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