Garage Door Repair, Installation, & Replacement by Sears

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Garage Door Repair, Installation, & Replacement
43,344 4.9

Garage Door Repair, Installation & Replacement
43,344 ratings

See all verified customer reviews
August 12, 2016 5
Excellent job from the first call to the estimate to the install.
August 12, 2016 5
Service man was very professional and very courteous. I highly recommend him to anyone and I hope if I need any service in the future I hope he could be my service repairman again
August 12, 2016 5
Extremely knowledgable tech. Will call again if needed
August 12, 2016 5
None at this time
August 12, 2016 5
Service was exceptional
August 12, 2016 5
I've had Sears workers come to my house for quite a few tasks over the years. The workers have been pleasant, professional and competant. I'm looking forward to Sears expanding into landscaping and other handyman areas. It takes time to find good workers that you trust. Having Sears nearby with an established workforce makes it easy on me to find good help.
July 25, 2016 5
The technician sent was absolutely wonderful, he was patient and explained everything in detail to me. I would have him back in a minute and also recommend him to any other person needing service!! Hire more people like David. Thank you
July 25, 2016 5
Work man was very pleasant and knowledgeable.
July 25, 2016 5
John was extemely nice and knowledgeable.
July 25, 2016 5
Asundon Bravo did a great job of explaining what needed to be done and why. He was efficient and very nice. Thank you for great service, Bravo.
July 25, 2016 5
No problems, nothing to improve.
July 25, 2016 5
I appreciated the explanation of the work that was being done. Service person was friendly and worked efficiently.
July 25, 2016 5
Courteous, knowledgable, efficent and fast. Well done!
July 25, 2016 5
The service was speedy an professionally completed. Installer was Ryan. Job was completed in a very short amount of time. Both workers were friendly and courteous. Would definitely recommend to others. Very happy with service.
July 25, 2016 5
Great installer. On time, courteous and very helpful in explaining everything. When it's time to get our other door done, we will definitely be calling you back! Great job!
July 25, 2016 5
Nothing to improve on, need more Sears techs like we got.
July 25, 2016 4.5
The appointment was from 12-4 but the technician did not arrive till after 6pm. He did fix the garage door but my daughter had to wait around an additional 2 hours. Door works properly now
July 25, 2016 4.3
They did not arrive on time or call me to tell me they would be late.
July 11, 2016 5
Entire team very professional. Office staff member Shelley R. called to inform me tech was on his way, Roberto M. showed up at appointed time. Completion of installation very satisfactory, Robert explained door operation and features prior to his departure.; he was courteous and professional.
July 11, 2016 5
Staff, Shelley and tech Roberto, very professional and courteous. Shelley contacted me to inform me tech would arrive in approximately 25 minutes and Roberto showed up on time. Roberto completed job in a timely and satisfactory manner. Prior to departing Roberto explained the door operation and associated features. Job well done! I would definitely recommend this Sears group.
July 11, 2016 5
I contacted Sears after hours and someone contacted me about 7:00 the net morning. Within 2 hours, someone (Russell) was at my house to fix/open my garage door. He completed the job efficiently, politely, quickly. Thank you.
July 11, 2016 5
Justin V. was very polite and explained everything very well.
July 11, 2016 5
Very satisfied with everything.
July 11, 2016 5
Technician was very professionally and did the work needed in a timely manner. When he was done he showed me the work and gave me tips to help keep it in good condition. VERY WELL DONE JOB.
July 11, 2016 5
Technician was provided with the wrong contact information regarding how to contact me.
July 11, 2016 5
Very good service and a good technician. Did a god job.
July 11, 2016 5
It took 2 trips and 2 appointments to complete the job. I was told the appointment fell off the schedule. I waited 6 hours.
July 11, 2016 5
None friendly tech, was on time, great attitude and was willing to answer questions concerning technical aspects of the garage door. Well knowledgeable in his expertise
July 11, 2016 5
Everything from placing the order to the installation and beyond was absolutely the best!!! We are very very happy. Thank you to Barbara for sales order and a huge thank you to Rich our installer!! Rich went above and beyond, very skilled, professional, hes the best. Please let him know we are thrilled very happy!! Thank you very much.
July 11, 2016 5
I have already recommended this service to several friends. I appreciated the promptness of the Technician.
July 11, 2016 5
Hugh was excellent!
July 11, 2016 4.5
Thus far the services I have received were appropriate, but this specific technician did take the time out to listen to my concern and try to determine what the cause. Hopefully, we can resolve the matter soon.
July 11, 2016 4.5
No he was very professional.
July 11, 2016 3.5
Job not completed.
June 24, 2016 5
Mario Cruz was absolutely the consummate professional. He was on time, explained what he was going to do and what materials he had with him to install, and told me approximately how long it was going to take. At the conclusion of the installation, he explained every detail regarding the operation of the garage doors. He cleaned up after. He represents himself and Sears well.
June 24, 2016 5
Perfect!!
June 24, 2016 5
The technician, Scott, was extremely nice and did a wonderful job.
June 24, 2016 5
Dewayne is fantastic...thanks very much!
June 24, 2016 5
When the initial service person (Sam) was unable to resolve the problem (a bent bolt and clip), Pierre was sent. Thanks to his experience and commitment, the job was completed in a very satisfactory manner. Thank you Sears. Paul Howard
June 24, 2016 5
I thought it was amazing that I was able to call to inquire about a repair, and there was someone available to come over almost immediately. Very impressive! Thank you for that!
June 24, 2016 5
Mike, the technician was excellent. They forgot to give him an item that needs to be placed on the door, I would like him to complete the job.
June 24, 2016 5
Both tech's were very polite and and cleaned up everything afterwards.
June 24, 2016 5
Not cheap, but he was excellent. Very good job.
June 24, 2016 5
Thanks! Great service.
June 24, 2016 4.5
I really liked the Tec that came here his name was Nick. He was very professional. Not to sure about the second Tec that came with him to help. My door is very nice. I love how quite it is and it looks great.
June 24, 2016 3.3
Service rep did not return my calls
June 10, 2016 5
every very good thank ou
June 10, 2016 5
everything was on time and explained to our satisfaction - good jobs!
June 10, 2016 5
price was a little high
June 10, 2016 5
GREAT SERVICE GREAT JOB
June 10, 2016 5
Justin was very professional and courteous and he kept me informed about what was needed and how long it would take. He did a great job and met all my expectations.
June 10, 2016 5
great work
June 10, 2016 5
Everyone vvery pleasant and professional. Thks
June 10, 2016 5
Everything went well and the gentleman was very knowledgeable.
June 10, 2016 5
The overall service provided was excellent. They performed the installation in less time than I expect and even ran me through programming of the outdoor key pad.
June 10, 2016 4.8
Yuval was excellent. Very professional and polite. He did a great job.
June 10, 2016 4.3
Nothing
June 10, 2016 2.8
The serviceman voiced uninvited political commentary in support of Donald Trump. I found this distasteful and inappropriate. He is entitled to his views but overstepped the boundaries of his role by expressing them to me during the time he spent in my garage. That said, I should note that he did the garage door installation competently
June 10, 2016 2.8
You scheduled , then called and didn't know what it was about! Then didn't show up on the appointed day/time. I had to make about 4 calls to get service. Really!!! We have dealt with Sears for many years and have multiple accounts with you , including service policies.
May 23, 2016 5
I had a lot of questions as this is my first home and I"m striving to pro-active preventive maintenance. He was patient and answer all questions to my satisfaction.
May 23, 2016 5
The entire service call met my expectations. The tech was polite, answered all my questions, and walked me through what he did when the job was complete.
May 23, 2016 5
Very happy with the Work that DJ did. He was professional and courteous. I will refer sears in the future.
May 23, 2016 5
The technician is a top notch professional!
May 23, 2016 5
Great customer experience!!!
May 23, 2016 5
Ryan was courteous,knew his product also emailed right after.He had great follow up. Any questions he is only a phone call away. I love great service.
May 23, 2016 5
Our technician was wonderful. Thank you for everything.
May 23, 2016 5
Sears provides better service for the purchase of custom garage doors vs Home Depot. Home Depot makes it mandatory for the consumer to measure and then make the purchase. Prior to placing an order then a technician will come to measure to verify the information provided was accurate.
May 23, 2016 5
No the service was very good. The technician was very nice ,polite , and knowable fixed my garage door in a timely manor
May 23, 2016 5
Great installers, very helpful, answered all my questions, and had great ideas for some minor extra work to do now but save us money down the road.
May 23, 2016 5
Jeff was superb in every aspect of the installation including a thorough explanation of the opener's features. Sears should be thrilled he represents the Company.
May 23, 2016 5
The Technician performed the service professionally and completely. In his answers to questions I learned a lot about our garage door to help maintain it for the future. Chris is a very good representative for Sears and would be happy to recommend Chris and Sears for their high quality of service.
May 23, 2016 5
Thank you for being professional and flexible! Much appreciated!
May 23, 2016 5
Thank you , see you in 6 months
May 23, 2016 4.8
good service
May 23, 2016 4
Very pleased with the service
May 09, 2016 5
Technician was prompt, reliable, knowledgeable, and courteous. He not only solved the problem but explained in detail what the cause was, and how to prevent and/or adjust future similar issues. He is a True Professional.
May 09, 2016 5
Mike the technician was very personable and took the time to make sure that I understood what was needed and my options.
May 09, 2016 5
Favio Nagata, your Garage Door Specialist was very helpful and courteous during the entire process. He was professional and well versed on our garage door problem. He went right to work and fixed the problems after performing a 20 point inspection which he explained in detail. Favio is a plus to your staff and did a fantastic job. I can recommend him to anyone. Thanks
May 09, 2016 5
He was very clear when explaining every thing he was doing. There were additional items addressed that of course cost more, but he clearly explained it before proceeding. He has excellent customer service skills.
May 09, 2016 5
An excellent experience, through and through.
May 09, 2016 5
Technician was very knowledgeable and quick in fixing the problem. Great at explaining the issue and giving ideas on how to prevent in the future.
May 09, 2016 5
Melvin was on time, courteous, good in explaining my options, quick and efficient in performing the work, and organized in his use of materials and equipment. Thank you!
May 09, 2016 5
Customer service provided by sales people was exceptional. I dealt with Shelley at Phoenix Arizona office, and she was amazing!
May 09, 2016 5
Rich was awesome! Fast, friendly and knowledgeable. Couldn't have asked for better. Thank you!
May 09, 2016 4
The job was completed on time and at the amount quoted. I did not appreciate the ad on's quoted in order to obtain more $$. I refuseed and the job was done to my satisfaction.
May 09, 2016 2.8
We purchased three garage door openers. One of the three was not properly programmed to open both of our doors. Sears has not returned my phone call request for a tech to come out and reset this remote.
April 22, 2016 5
Our technician was fantastic. Professional and informative. Great guy.
April 22, 2016 5
The person who took my call was very good and she was professional. Dan is very good at what he does. Very satisfied with overall service.
April 22, 2016 5
Installation has not been done yet
April 22, 2016 5
Thanks for being on time and very professional!
April 22, 2016 4.8
Good job by Tech. 😀
April 22, 2016 4.3
The person that gave us the estimate (Eric) needs additional training with garage doors. He was nice enough but he did not have the knowledge to do this. In turn, Mr. Martel had to deal with his estimate and what it would actually take to fix the door. Eventually, it was worked out and the door was serviced satisfactorily. Mr. Martel and Mr. Jackson, his helper, were very professional
April 22, 2016 4
He arrived early but did not call first. While early is good I would have appreciated a call.

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