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October 09, 2020
5
Mr Jonathan was very honest and did a very good job
Himanand , A - Tampa, FL
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August 30, 2020
5
Technician did a great job. He was very knowledgeable of the product and explained everything to my satisfaction.
John, B - Tampa, FL
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August 18, 2020
4.3
I was given three different prices and when the technician arrive he gave me the highest quote. He lowered the amount once I stated what the customer service rep told me the price would be. Sears price was higher compared to the other companies. I was given two different arrival time. This experience becomes acceptable because of the technician. He was kind, experience and understanding. Your customer service team need more experience
Olga , H - Tampa, FL
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July 30, 2020
5
Sears was prompt and professional. Our technician was polite, knowledgable and efficient. Thank you!
Walter , S - Tampa, FL
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July 23, 2020
5
Was very satisfied, no additional comments.
Olatha, L - Tampa, FL
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July 09, 2020
5
Good job!
Adam , E - Tampa, FL
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December 14, 2019
5
Gentleman who do the service was awesome! Give him a promotion and a raise. Perfect gentleman and very helpful. Thank You!
Robert , W - Tampa, FL
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October 22, 2019
5
Very professional very kind and grateful to be a customer ????
Andreana r, B - Tampa, FL
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September 30, 2019
5
Everything went well and according to schedule
David, G - Tampa, FL
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September 10, 2019
5
Philip was on time and very professional. Worked very hard a explained all my questions . Thanks
Lawrence, J - Tampa, FL
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September 08, 2019
5
The technician was extremely professional and friendly. He was also very informative.
Carlos & victoria, G - Tampa, FL
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July 27, 2019
5
I was very satisfied with the service and the technician he was very nice and acted as if he knew exactly what he was doing. He seemed like he enjoyed what he was doing and the company he worked for. That to me is evident of the great company Sears is and the kind of people that is employed there.
Mercedes , J - Tampa, FL
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July 02, 2019
5
Tech was great. Fixed everything. Awesome experience.
Scott or molly, J - Tampa, FL
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May 28, 2019
5
The ordering of the parts took far too long!
Pritt , V - Tampa, FL
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March 27, 2019
5
The tech explained everything he was doing that I needed. Very friendly.
Paulett , T - Tampa, FL
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February 15, 2019
5
I was very impressed on the fix suggested for the garage doors. No other company I got proposals for said anything like this and it totally made sense to me that it was the best course of action.
Nothing to improve on as far as I am concerned.
Anonymous - Tampa, FL
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February 05, 2019
5
I don't think anything can be improved in the garage door service area. Wish that the service experience was this good in other areas like the home handyman division. Thank you.
Swaminath, S - Tampa, FL
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December 27, 2018
5
Awesome Job! Tech was professional and courteous. Really appreciate his insight to make my Garage Door run smoothly. Thanks!
Linda, M - Tampa, FL
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October 15, 2018
5
Nothing to improve upon! Everything went smoothly.
Peter, C - Tampa, FL
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October 15, 2018
5
THANKS for a job well done
Orlando , R - Tampa, FL
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September 27, 2018
5
Carl and Phil were awesome!
Timothy , G - Tampa, FL
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September 06, 2018
5
Great helpful tech
Richard, A - Tampa, FL
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September 06, 2018
5
All work was performed professionally and speedy. I am very satisfied.
David, W - Tampa, FL
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August 02, 2018
5
Great service and very professional.
Moe, A - Tampa, FL
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July 18, 2018
5
Nice work.
Bill, C - Tampa, FL
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July 11, 2018
5
Extremely happy with the service received from Sears!
Greg, O - Tampa, FL
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June 30, 2018
5
Very good experience. I was kept informed of when the technician would be arriving. He was very knowledgeable, courteous and friendly.
Nancy, E - Tampa, FL
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May 04, 2018
5
he was in and out and very professional
Joe, T - Tampa, FL
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April 13, 2018
5
the initial call rep was extremely helpful, knowledgeable and nice. The whole call was very pleasant. The service tech was efficient, and timely. He also tighten a few extra screws for me.
Stephanie, W - Tampa, FL
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April 05, 2018
5
Bill did a great job, explained things and clearly understood how to fix the garage door. Nice job Sears!
John, H - Tampa, FL
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March 30, 2018
5
Mike V was professional, courteous and efficient. I can always trust Sears to send quality technicians.
Robert, G - Tampa, FL
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March 08, 2018
4
All was very good
John , S - Tampa, FL
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February 02, 2018
5
Communicated and explained everything in detail
Jovan, J - Tampa, FL
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January 12, 2018
5
Technician was great, enjoyed him. The man knows his sruff!
Nicole, M - Tampa, FL
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January 04, 2018
5
Outstanding experience
Brian, K - Tampa, FL
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December 13, 2017
5
He was great. Needs a raise. Thanks Alan
Alan, O - Tampa, FL
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November 02, 2017
5
Mike gets a thank you for courteously putting up with me.
Bonnie, G - Tampa, FL
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October 18, 2017
5
great installerdid a great job
Gus, G - Tampa, FL
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October 09, 2017
5
Best service
Nazeeh, S - Tampa, FL
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September 29, 2017
5
Always happy with Sears
Ken, C - Tampa, FL
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July 16, 2017
5
Service was great, Michael did a very good job and answered any questions i had very respectfully and with patience.
I did not know that Sears provide all these kind of services, garage door fixing, handiman,..... Sears need to advertise more for this kind of service.
Thanks
Asha, G - Tampa, FL
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June 14, 2017
5
Job well done.
Julie, Y - Tampa, FL
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May 12, 2017
5
I WAS VERY SATISFIED WITH MY TECH AND MY SERVICE.
Jennie, W - Tampa, FL
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April 06, 2017
5
Mike W. was very knowledgeable and personable. We would highly recommend him!
Wayne a, F - Tampa, FL
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March 31, 2017
5
Tech was pleasant and courteous.
Seon, W - Tampa, FL
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March 28, 2017
5
He was above and beyond the call of duty - friendly and very capable and knowledgeable.
Howard, W - Tampa, FL
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March 25, 2017
5
Efficient and timely service
Conrad, W - Tampa, FL
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March 24, 2017
5
Technician was extremely knowledgable and helpful.
James, E - Tampa, FL
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February 06, 2017
4.5
The customer service person did not know what was wrong with the opener, he could not offer any advise.
Terry, H - Tampa, FL
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January 13, 2017
5
they arrived on time, were courteous and patient when explaining how to operate the garage door opener. Was pleased with my purchase and the service I received.
Angela, F - Tampa, FL
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January 06, 2017
4
Job well done.
Pat, V - Tampa, FL
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December 28, 2016
5
Great job high quality and perfect performance
Thank you so much
Talaat, A - Tampa, FL
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December 09, 2016
5
Both gentlemen were very professional but friendly and courteous.
Mira, M - Tampa, FL
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November 28, 2016
5
Obey is a good tech.
Chinmay, D - Tampa, FL
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November 09, 2016
5
They were timely and did a very good job
William r, P - Tampa, FL
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October 18, 2016
5
Your technician was very professional. I am very satisfied with your service. I will highly recommend sears.
Thanks
Silvio Gonzalez
Silvio, G - Tampa, FL
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October 04, 2016
4.5
I THOUGHT THE PRICE OF PARTS SEEMED TO BE EXTREMELY HIGH.
I ALSO THOUGHT THAT THE INVOICE MINUS THE PRICE OF PARTS SEEMED TO BE EXTREMELY HIGH FOR 95 MINUTES OF WORK.
Peter, L - Tampa, FL
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August 26, 2016
5
The service technician was extremely knowledgeable and polite. Would recommend.
Iain, R - Tampa, FL
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August 18, 2016
5
Elliot was very honest and sincere with his evaluation
Nicole, R - Tampa, FL
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August 04, 2016
5
no every thing was good.
Joseph, A - Tampa, FL
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June 14, 2016
4.5
Check everthing before the live
Dave, P - Tampa, FL
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May 24, 2016
5
Very happy with all aspects of using Sears for my service- tech was prompt, polite & fixed my issue!
Rheta, S - Tampa, FL
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January 28, 2016
5
The two service technicians that provided the garage door tune-up were nothing less that spectacular. These two gentlemen should receive performance bonuses that out pace their counterparts.
Respectfully, Kent
Kent, A - Tampa, FL
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January 07, 2016
5
Technician arrived on time, was very knowledgable and performed the job to my complete satisfaction.
Kelly, J - Tampa, FL
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December 11, 2015
5
The technician you send was very knowledgeable and courteous. He answered all my questions regarding operating the system installed. Thank you
Victor, A - Tampa, FL
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December 03, 2015
5
the technician was very friendly and knew what he was doing!
Susan, Z - Tampa, FL
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October 02, 2015
5
The service guy was amazing.
Jerry, H - Tampa, FL
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August 08, 2015
5
awesome service!
Paige, J - Tampa, FL
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August 07, 2015
5
Bill did a great job and was very pleasant.
Steven, M - Tampa, FL
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July 17, 2015
5
Nothing to improve.
Alfonso, C - Tampa, FL
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July 17, 2015
5
No improvements necessary
Alfonso, C - Tampa, FL
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July 15, 2015
5
The tech was knolwdgable and did a clea njob.
Sri, M - Tampa, FL
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May 23, 2015
5
Luis was an awesome! Very helpful and courteous.
Kyle, K - Tampa, FL
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May 15, 2015
4.5
My only complaint was the system used to get an appointment for the installer. I received a call within 24 hours of the sale to tell me that I would get another call in 48 hours to tell me when my appointment would be. I received another call in 48 hours to tell me that I would receive a call when the installer would come the next day, The next day I received a call that the installer was on his way. Too many calls. The first caller should be able to give the appointment time frame.
David, C - Tampa, FL
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May 13, 2015
5
he was GREAT! Very knowledgable and knew exactly what he was doing!
Sandrine, G - Tampa, FL
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April 04, 2015
5
I'd recommend Brent the installer to anyone of my friends who are in need of an istallatuin. Extremely curtious and friendly, even with my two year old traveling around the garage! Thank you so much for an outstanding Job!
Roger, N - Tampa, FL
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April 01, 2015
5
Technician was early and most helpful. No improvements needed!
Nancy, H - Tampa, FL
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March 02, 2015
5
Technician did a great job and answered all my questions.
Dan, F - Tampa, FL
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January 24, 2015
5
The technician was extremely nice and very professional.
Tom / lori, S - Tampa, FL
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January 21, 2015
5
Services was completed on time..
Chas , the technician was very nice and did a great job.
Thanks
Ralph, H - Tampa, FL
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December 02, 2014
5
Very friendly and professional!
Mark, P - Tampa, FL
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December 02, 2014
5
Technician was very courteous and took time to troubleshoot and explain things in detail.
Anthony, P - Tampa, FL
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November 13, 2014
5
Tech did a great job and taught me something's to do to prolong the life of my equipment.
Zorina, I - Tampa, FL
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November 06, 2014
5
Technician (Chad) was very knowledgable and personable - would recommend this service to be done by Sears any time.
Lisa, W - Tampa, FL
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June 30, 2014
5
This has been one of the best customer experiences I have had in ages. From ordering online, the call to set up an appointment, the call to tell me that Luis was on his way, to Luis himself and the great job he did. I will absolutely recommend Sears to friends/family. Again, Luis was really great and I hope that this feedback can be sent to his supervisor.
Alex, G - Tampa, FL
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May 19, 2014
5
Bill C was the service tech. Very knowledgeable about the service and product. Courteous and patient. Keith, on the other hand, a person at the "call center" made me feel completely unvalued. I really did not think it was appropriate to comment to me about Sears making their profit margins, when I discussed getting a garage keypad and asked for Sears to match the on line price. "Tom" at the call center was very courteous and apologetic. I felt Bill C. and Tom are what Sears service is about which is why I trust using Sears.
Sharon, H - Tampa, FL
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February 25, 2014
5
I was completely satisfied.
Richard, M - Tampa, FL
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February 05, 2014
5
I didn't get anything repaired I merely had a sales man
come out to give estimates for the repairs
thank you very much
Stuart, B - Tampa, FL
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December 12, 2013
5
Louis did a great job in adjusting and fixing my garage door. Thanks
Elizabeth (robert), R - Tampa, FL
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September 26, 2013
5
Technician's were very polite and did a good job
Larry, E - Tampa, FL
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September 06, 2013
5
Rich the installer was a true professional.
Lawrence, J - Tampa, FL
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August 30, 2013
5
They were prompt, friendly and professional. Thanks!
Joe, L - Tampa, FL
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July 05, 2013
5
Your tech. Joe Roberts was very professional in his task. Took time to explain safe operation of door and was extremely helpful in discussing proper maintenance. I will definitely recommend Sears & Joe to my friends and family. Thank you for a job well done.
Cherly, W - Tampa, FL
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April 22, 2013
5
Everything went smoothly.
Paul, P - Tampa, FL
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November 08, 2012
5
The Customer Service Representative was extremely knowledgeable and pleasant to work with. The turn around time for getting me an appointment was beyond my expectations. My technician, Lewis, arrived early and was extremely pleasant to work with. I don't think my experience could have been much better, Sears really hit this one out of the park for sure.
Rich, D - Tampa, FL
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October 03, 2012
5
It would be good if you provide a way for the customer to pay online.
Victor, C - Tampa, FL
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August 17, 2012
5
Micheal T was ver pofessional
Leslie, W - Tampa, FL
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August 16, 2012
5
My service man, Micheal T, was very professional and represented Sear in a very high customer service.
Leslie, W - Tampa, FL
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July 26, 2012
5
Louis was awesome and did a great job in timely manner. Would not hesitate to use you guys again, or recommend to others. thanks
Steven, M - Tampa, FL
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July 14, 2012
5
Louis (technicia) was extremely professional, knowledgeable and courteous. You are fortunate to have such an employee on your team!
Denise, F - Tampa, FL
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